FAQs

  • Do you accept dogs?

We do allow dogs on the understanding that they are not allowed on any of the furniture, and that they have been treated for fleas before they come. We should also warn you that many of the local beaches have a dog ban or restricted times between Easter and October. We can however advise you of alternative beaches  for your dog. We make a charge of £50 per dog. Please let us know when booking of any little friends that may be coming.

  • Can we smoke in the house?

No, i'm afraid the house is strictly non smoking.

  • Is there parking?

There is parking for 3/4 cars in front of the house.  

  • Do you provide hairdriers?

Yes, there is a hairdryer in every bedroom except the childrens room.

  • Where is the nearest supermarket?

There is a Marks and Spencer at the Hayle roundabout on the A30 as you approach St Ives. There is a Tesco just before St Ives in Carbis Bay. You can also do an online delivery from Waitrose, Tesco or Sainsburys.

  • Are bed linen and towels provided?

Yes, luxury Egyptian cotton bed linen is provided and towels for the house and the beach.

  • Do you provide tea towels?

Yes. We also provide an apron and oven gloves.

  • What time can we check in?

4 - but we will text you if it is ready before that.

  • What time do we have to check out?

I'm afraid it is a big house and takes a long time to clean so we need the house and the parking spaces by 10. We will always let you know if this can be later.

  • Do you put up a christmas tree?

We put up decorations and a tree for Christmas and New Year.

  • Are all bills included?

Yes, including WI-FI.

  • Can we get extra cleaning during the week?

We will try our best to arrange it. If you are staying for 2 weeks then you will get a change of linen and clean in the middle of your stay.

  • What is in your welcome pack?  

It depends on the time of year, but it ranges from a tea time treat to a full cream tea with lots of extras.

  • When is the balance due for my holiday?

The balance is due 2 months before the start of your holiday.

  • What if i need to cancel my holiday?

Please read our terms and conditions.

  •  Do you take a damage deposit?

We do not take a damage deposit but we obviously expect that any major damage would be paid for.

  • Do i need to leave the house clean?

Whilst we do not expect it to be spotless we do ask that is left relatively clean and tidy.

  • Do you provide logs for the fire pit?

No I'm afraid not but there are plenty of places nearby that supply them. 

  • What coffee machine is it?

It is a Nespresso Vertuo machine so it only takes Vertuo pods. You can get them direct from Nespresso online or amazon. 

We supply you some to get you started. 

  • Is the Wifi suitable for work?

Yes the Wifi is pretty good and we have had no complaints. However the phone signal is not good. The front of the house tends to have better reception.

  • Can we have a party at the house?

It is a quiet family neighbourhood so we do not allow parties. However if you have a specific request then please do get in touch about it.